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  • Ernest Ademola Ehigie

Oak Pensions: Insights & Innovations For The Future


Regardless of how colourful the life you aspire to live when you retire, we believe you can have it without working longer than you should. At Oak Pensions, what drives us is innovation and insight into how best we can serve you daily. We are committed to delivering value to our customers through our current operations model and other future initiatives.



Oak Pensions: Insights & Innovations For The Future
Image credit: Google


At Oak Pensions, what drives us is innovation and insight into how best we can serve you daily.

#WeMove campaign for the Transfer Window:

We are proactive to customers' challenges and their yearning to move to better Pension Funds Administrators (PFA). Thus, when the National Pension Commission (PenCom) finally rolled out the Pension Transfer Window initiative towards the end of 2020, enabling Retirement Savings Account (RSA) holders to move from one PFA to another. Through our knowledge of foresight, we immediately engaged the public on a communications plan tagged #WeMove to bring in new customers who were eager for a change while ensuring we stepped up all efforts to keep adding value to existing customers.


If you are an RSA holder thinking of moving to another PFA, we are excited to receive you. Our process is quite easy. All we need from you are;


1. Surname.

2. RSA PIN.

3. Current Telephone Number.

4. Email address (not compulsory but highly desirable for receiving updates on the RSA transfer request status).

5. A fingerprint of the RSA holder, which should be captured live by the receiving PFA.


And for those that want to open an RSA for the first time, the steps are simple as well;


1. Visit www.oakpensions.com and navigate to the "DOWNLOADS" menu bar, scroll down the submenu, and click on the "RSA FORMS."

2. Download and print the RSA form, fill accurately in capital letters with your necessary information.

3. Attach your passport photograph to the RSA form

4. Attach and upload your RSA form along with your National Identification Number (NIN) slip and email it to info@oakpensions.com

5. Your RSA pin will be sent to your email within 24 hours.

6. Also, with an SMS to confirm activation of your account.

7. For further assistant, call our Marketing Manager on 09087448661



We like to speak the language of our community:

As a customer-centric PFA, we went beyond the regular communication to engage them in their local languages with the "Retire Today" campaign. We created a radio song in English and the major local languages in Nigeria, Yoruba, Hausa, and Igbo, to be in tune with our customers. The Radio Jingle aired on the top-ranked radio stations in Lagos, Abuja, and the West, North, East, and Southern parts of the country. This move set a new level of success not just for Oak Pensions but also for the pension industry and eventually earned us the second-placed pension firm in the country according to 2020 PenCom ranking, the apex body that regulates Nigeria's pension industry.



We are ready to serve you:

As an organisation that is focused on customers' needs, we came up with the supporting tagline "Ready To Serve" this year. This comes as a direct response to customer feedback over time to proffer solutions to their challenges. We plan to remain proactive and get in front of their complaints because we are driven by customers' needs and make the necessary changes.


We will continue to publicise notable improvements in Oak Pensions' service delivery for our audience to benefit from it. We have also stepped up our customer service team to improve our response rate and time to customer challenges, primarily through our digital communication channels.


Our IT Team has continued to improve our processes across all platforms to ensure quick, easy, and affordable solutions for short-term and long-term customers' needs.


Our IT Team has continued to improve our processes across all platforms to ensure quick, easy, and affordable solutions for short-term and long-term customers' needs.

We also intend to engage in event sponsorship to connect more with our communities and to support causes that matter to them.


In conclusion, we are excited about the future for our customers, and we encourage the general public to "Move to greener pastures and retire today with a PFA that is ready to serve, Oak Pensions."






ABOUT THE AUTHOR:

Ernest Ademola Ehigie is a Copywriter, Content Developer, Author, Brand Consultant, and Communications Manager with over 5 years in marketing communications. He has written several articles, policy documents, press releases, radio and TV adverts for businesses and organizations. He's the author of the book, "Why You Must Lead" and currently works as a content manager for Detail and Avedia, a leading retail and media consulting firm.